Frequently asked questions
Can I copy a workflow to another account?
Section titled “Can I copy a workflow to another account?”There is no file to export. Share the workflow with the person, or make it cloneable, and they open it and instantiate their own copy — which they can then edit freely. Your own duplicate is in the workflow’s action menu.
What happens when I run out of credits?
Section titled “What happens when I run out of credits?”Runs pause until your credits reset at the next billing cycle, or until you top up if top-ups are available on your plan. The plans page shows what each plan includes.
Do unused credits roll over?
Section titled “Do unused credits roll over?”Monthly plan credits reset at the start of each billing cycle and do not carry over. Credit bundles you buy stay until you use them.
Is there a minimum interval between runs?
Section titled “Is there a minimum interval between runs?”No. There is no cooldown and no minimum gap to wait out: a schedule fires as often as you configure it, and a manual or debug run starts as soon as you ask for it, on every plan. A run costs only its own running time.
Can I use my own AI API keys?
Section titled “Can I use my own AI API keys?”Yes, for AI tasks in a workflow. Each AI task calls its provider directly, so you supply that provider’s API key — store it as a secret and reference it from the task, and it never appears in the workflow itself.
Building a workflow with AI is different: it uses Hegu AI’s own model, and you cannot substitute your own key or billing for it.
How do I share a workflow with a colleague?
Section titled “How do I share a workflow with a colleague?”Open the Share dialog and grant them access, or make the workflow public. Their copy of the credentials is their own — each person supplies their own secrets when they run a shared workflow. See Sharing and collaboration.
How do I contact support?
Section titled “How do I contact support?”Email [email protected]. Include the workflow’s name and, if a run is involved, its run ID — that is the fastest way to find what happened.